Exchanges and returns

All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects, provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it may be returned, exchanged or refunded.

All complaints, requests for exchange or refund must be made by email to our after-sales service within 15 days of delivery.

The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions, etc.). The shipping costs will be reimbursed to you on the basis of the invoiced price and the return costs are at your expense.

Handmade (artsianal) items may have flaws, imperfections or variations in size/color. If the items are not suitable for you, we can refund it to you after it is returned. We do not cover return shipping costs unless the items are damaged (broken) upon delivery.

The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 7.

HELLO JUNE does not accept any return or exchange of product except the exercise of the Customer's legal right of withdrawal, the non-compliance of the product(s) delivered or the apparent defect.